Tarun Wadhawan
Senior Salesforce Developer|Solution Architect
6+ years architecting enterprise Salesforce solutions across Service Cloud, B2B/D2C Commerce, and platform integrations with Snowflake & Kafka.
About Me
Building Enterprise Solutions at Scale
Salesforce developer and solution-oriented architect with 6+ years of hands-on experience designing and delivering enterprise solutions across Service Cloud, Sales Cloud, Experience Cloud, B2B/D2C Commerce, and Pardot.
Proven track record architecting Service Cloud platforms — case management, Omni-Channel routing, Digital Engagement, and contact-center tooling — and integrating Salesforce with enterprise data and streaming platforms including Snowflake and Apache Kafka for both batch and real-time data flows.
Core Skills
Technical Expertise
Service Cloud
Platform Development
Integration & Data
Architecture & Delivery
Salesforce Clouds
Security & Admin
Career
Professional Experience
Senior Salesforce Developer
CurrentFinning International— Surrey, BC
- ▸Architected enterprise Service Cloud solutions for one of North America's largest Caterpillar dealers, owning case management, contact-center tooling, and digital channel design across 200+ agents in multiple regions.
- ▸Led solution architecture for Service Cloud spanning Omni-Channel routing, Service Cloud Voice, Digital Engagement (chat, SMS, social), and Einstein Bots; authored solution design documents capturing trade-offs and constraints.
- ▸Designed skills-based Omni-Channel routing strategy directing cases across email, chat, web, phone, and messaging — improving first-response SLAs and balancing agent workload across time zones.
- ▸Built real-time and batch integrations between Salesforce and Snowflake and Apache Kafka using Platform Events, CDC, MuleSoft, and Apex REST.
- ▸Evaluated Salesforce SKUs and licensing models; presented cost/benefit analysis to business and IT leadership for build-vs-buy decisions.
- ▸Led Knowledge management, article lifecycle, and self-service deflection via Experience Cloud portals — reducing Tier 1 case volume.
- ▸Delivered Apex, LWC, and Flow automations maintaining test coverage above 90%.
Salesforce B2B/D2C Developer
Northern.inc— London, ON
- ▸Delivered Salesforce B2B/D2C Commerce solutions for clients including Stromtech, Homes Alive Pets, Toys R Us, and Jysk.
- ▸Designed scalable, high-performance architecture for Commerce projects ensuring seamless end-user experience.
- ▸Led development of custom checkout components, Product Detail Pages, and order-management flows using LWC, Apex, HTML, and CSS.
- ▸Provided technical leadership via code reviews and enforced Salesforce Commerce best practices.
Salesforce Developer
Spark Business Solutions Ltd.— Remote
- ▸Delivered full-cycle Salesforce implementations for Funcircle and Blue Pearl Mortgage as primary developer.
- ▸Implemented Experience Cloud, Pardot Engagement Studio (Welcome Series), and lead-scoring models.
- ▸Developed Lightning Web Components and Apex classes with 90%+ test coverage across multiple client orgs.
- ▸Integrated Salesforce with external systems using SOAP and REST APIs.
Entrepreneur
Klick Fashions— Hyderabad, India
- ▸Analyzed market trends and developed competitive pricing strategies.
- ▸Managed budget and financial operations, delivering consistent results.
- ▸Recruited and led teams, maintaining strong vendor relationships for timely delivery.
Work
Selected Projects
Finning Service Cloud Platform
Finning International
End-to-end Service Cloud architecture for 200+ agents. Built Omni-Channel routing, Digital Engagement, and Einstein Bots. Integrated with Snowflake and Apache Kafka for real-time IoT telematics and case auto-creation.
Custom Checkout for NewAge Products
Northern.inc
Fully customized checkout on Salesforce LWR integrating Klarna, Braintree, and PayPal. Built robust error handling, PCI-compliant validation, and analytics to monitor conversion behavior.
Ecommerce & Order Management — Stromtech
Northern.inc
Custom checkout components, dynamic PDPs, and an Order Management solution covering RMA workflows and the full backorder lifecycle with real-time cross-department visibility.
Loyalty Management — Fun Circle
Spark Business Solutions
Comprehensive loyalty program with tiered membership, voucher definitions, earn/redemption rules, and custom Experience Cloud portal components.
Bluepearl Mortgage — Salesforce & Newton Integration
Spark Business Solutions
Backend integration between Salesforce and Newton mortgage platform automating loan intake with full data governance via Permission Sets and Sharing Rules.
Pardot Welcome Series Campaign
Spark Business Solutions
High-performing automated welcome email series using Pardot Engagement Studio. Achieved above-industry-average open rates and measurable increase in demo requests via dynamic content and segmentation.
Credentials
Education & Certifications
Education
Bachelor of Science in Computers
Osmania University
Hyderabad, India